Add-in Won't Start -> Runtime Error

Aug 2, 2010 at 12:18 PM
The "install" screen won't show a pop-up when starting up "Excel"! When I go in add-ons and try to activate the "CRMDocumentation", i'm getting the following message : "Not loaded, a runtime-error has occured while loading the Com add-in". So I can't seem to make the "Add-in" work.. IS there a way to make it work? Kind regards, Frederic
Aug 14, 2010 at 6:23 PM

I experienced the same problem and then noticed that I had downloaded the Office 2010 version which is the default download. Go to downloads and then previous versions and you you should find the download which works for 2007.